Collections with Mercado Pago

Online collections with Mercado Pago, built into your CRM and WhatsApp

Generate the Mercado Pago payment link straight from the quote or the customer record, send it over WhatsApp, track payment status and log every charge in your finances automatically. Getting paid stops being a separate chore: it lives inside NetGenius OS, right next to your sales, your support and your projects.

Why getting paid is so hard today

  • You close the deal on WhatsApp, but you have to jump to the Mercado Pago app to create the link, copy it and paste it back into the chat.
  • You don't know if the customer paid: you check the Mercado Pago account in one place, the chat in another and the finance spreadsheet in a third.
  • Non-responders fall through the cracks: nobody follows up on the open payment and your cash flow takes the hit.
  • Every payment has to be logged by hand in a spreadsheet, with errors and wasted hours, and no clear view of real profit per project.
  • Your collections live in one tool, your CRM in another and the conversation in another, and none of them know what's happening in the others.

All your collections, right where you already work

Not just another standalone gateway: it's collections wired into the CRM, the omnichannel inbox, the AI assistant and your finances, all inside NetGenius OS.

Mercado Pago link from the quote or CRM

Generate the Mercado Pago payment link in one click, straight from the quote or the customer record. No leaving the platform, no copy-pasting between apps.

Collect over WhatsApp and every channel

Send the payment link inside the same WhatsApp, Telegram, Instagram, Facebook or web chat conversation, from the omnichannel inbox where you already talk to the customer.

Payment status tracking

See whether a charge is pending, paid or overdue without logging into Mercado Pago. The status is tied to the customer and the project, visible to your whole team.

Automatic reminders and follow-up

Automations chase the people who haven't paid, and the AI assistant can remind them as your brand, on the channel where the customer actually replies, so you don't have to hound anyone.

Automatic logging in your finances

Every confirmed payment is recorded on its own in your income, expenses and profit-per-project tracking. No more manual spreadsheets and no more lost charges.

Collections wired to sales and support

The charge starts in the CRM and the quote, travels through the conversation and lands in finances: one story per customer, without juggling five separate tools.

How to get it running

01

Connect Mercado Pago and your channels

Link your Mercado Pago account for payment links and connect WhatsApp (by QR like WhatsApp Web or via the official WhatsApp Business API), Telegram, social channels and web chat to your inbox.

02

Set up your charges and automations

Define how links are generated from your quotes, train the assistant with your own information and build the automatic follow-ups for pending payments.

03

Charge and let the platform do the rest

You send the link in the conversation, NetGenius OS tracks the payment status, reminds the non-responders and logs every charge in your finances, with no manual work.

Why NetGenius OS instead of a standalone tool

  • Mercado Pago, Flow or Khipu give you the link, but it stays disconnected: you copy, paste, check and log it by hand. Here the link is born in the CRM and logs itself in your finances.
  • Collections software only sends reminders; NetGenius OS also sells, quotes, talks across every channel and tracks profit per project on the same platform.
  • One place for CRM, omnichannel inbox, AI assistant, quotes, collections, projects and inventory: you stop paying for and gluing together several apps that don't talk to each other.
  • Payment follow-up is handled by the AI assistant and automations on the channel where the customer actually replies, not by a spreadsheet nobody looks at.
  • Multi-tenant, with each organization isolated and an audit log: the code and the data are yours.

FAQ

What are online collections with Mercado Pago in NetGenius OS?+

It's collections built into your CRM: you generate the Mercado Pago payment link from the quote or the customer record, send it over WhatsApp and your other channels, track the charge status, and every confirmed payment is logged on its own in your finances. The link is born where you sell and support, not in a separate app.

Do I need a Mercado Pago account?+

Yes. Collections use Mercado Pago payment links, so you connect your own account. The money arrives in your Mercado Pago account under its terms; NetGenius OS handles generating the link from your CRM, tracking the status and logging the payment in your finances.

How do I connect WhatsApp to collect there?+

Two ways: by QR, scanning like WhatsApp Web, or with the official WhatsApp Business API. Once connected, you send the payment link inside the same conversation, alongside Telegram, Instagram, Facebook and web chat in a single inbox.

How much does it cost?+

NetGenius OS has Basic, Pro, Distribution and Full plans, priced on request depending on what your business needs. You discuss it with sales on WhatsApp at +56 9 9775 0151 or by trying the platform at app.netgenius.cl. Mercado Pago's per-charge fees are separate and set by Mercado Pago.

Does it replace my collections team?+

No. It amplifies it: the AI assistant and automations handle the repetitive follow-up (reminding about payment, chasing non-responders) on the right channel, while your team focuses on the cases that truly need a person. The AI hands off to a human when needed.

Does it log into my finances on its own, or do I record it?+

It logs automatically. Every confirmed payment lands in your income, expenses and profit-per-project tracking, with no manual spreadsheets, so you see real cash flow and profitability.

Is my data secure?+

Yes. NetGenius OS is multi-tenant: each organization is isolated and has an audit log of what happens. The code and the data belong to the client.

Collect with Mercado Pago without switching tools

Generate the link, collect over WhatsApp, track the payment and log everything in your finances, inside the same platform where you sell and support. Try NetGenius OS at app.netgenius.cl or talk to sales on WhatsApp at +56 9 9775 0151.