Part of NetGenius OS

Omnichannel inbox: WhatsApp, Instagram, Facebook, Telegram and web chat in one inbox

Stop jumping between apps and phone numbers. NetGenius OS brings every channel into one omnichannel inbox with history and context per customer, where multiple agents work, AI answers 24/7, and it hands off to a person when needed. And it's not a standalone tool: it lives next to your CRM, quotes and payments.

Try it freeTalk to sales

If you handle several channels, this sounds familiar

  • Customers message you on WhatsApp, Instagram and Facebook, and every conversation lives in a different app: nobody sees the full picture.
  • Several reps share the same WhatsApp and step on each other: the customer gets two different answers or none, and you can't tell who replied what.
  • History is scattered. Customers repeat their issue three times, and when someone goes on vacation their conversations get lost.
  • After-hours messages go unanswered and the lead goes cold before anyone sees it.
  • You use one tool for chat, another for CRM and another for quoting; the data doesn't connect and everything gets copied by hand.

Everything you need to reply, in one place

Real capabilities of the NetGenius OS omnichannel inbox, mapped to how you actually work.

One inbox, every channel

WhatsApp, Telegram, Instagram, Facebook and web chat land in the same inbox. You reply from a single panel, no app or tab switching.

History and context per customer

Every conversation keeps the full history, no matter which channel the customer used before. Your team picks up with all the context in front of them.

Multiple agents in one inbox

Your team works the same channels from a shared inbox, with per-customer history in view so everyone can see who already replied and pick up without stepping on each other.

AI that answers on every channel 24/7

The AI assistant replies as your brand on each channel, qualifies leads, books and quotes, and hands off to a person when it's time to close. You train it with your knowledge base.

From conversation to CRM, with nothing to copy

Every chat connects to your pipeline: the lead enters the drag-and-drop board with scoring, and the lead-to-customer conversion is logged without manual data entry.

Quote and get paid from the conversation

Build quotes in minutes and send Mercado Pago payment links straight from the same chat. Payment status and finances are recorded automatically.

Up and running in three steps

01

1. Connect your channels

WhatsApp via QR (like WhatsApp Web) or the official WhatsApp Business API; Telegram with the bot token; web chat with a single line of code. Instagram and Facebook too.

02

2. Train the AI and add your team

Upload your knowledge base so the AI replies as your brand, invite your agents, and define when the AI hands off the conversation to a person.

03

3. Run everything from one inbox

Reply, quote and get paid in the same place. Automations follow up with people who don't respond and classify leads for you.

Why NetGenius OS instead of a standalone tool

  • It's not just an inbox: it's an all-in-one platform. The omnichannel inbox lives alongside CRM, quotes, payments, scheduling, projects and inventory, so you don't end up with five apps that don't talk to each other.
  • The AI doesn't just route chats: it qualifies leads, books, quotes and rescues cold leads, trained on your own knowledge base (RAG).
  • From first message to payment in the same platform: you quote and collect with Mercado Pago links from the chat, and everything lands in finances automatically.
  • Multi-tenant with an audit log: every organization is isolated, and the code and data belong to the client.
  • Built for service SMBs in Chile and LATAM, with direct WhatsApp support from Los Angeles, Biobío.
See the whole platform

FAQ

What is an omnichannel inbox and which channels does it unify?+

It's a single inbox where all your channels arrive: WhatsApp, Telegram, Instagram, Facebook and your site's web chat, with history and context per customer no matter where they reach you. Instead of jumping between apps, your team handles everything from one panel.

How do I connect my WhatsApp to the inbox?+

Two ways: via QR, scanning the code like in WhatsApp Web, or by connecting the official WhatsApp Business API. Telegram connects with the bot token and web chat with a single line of code on your site.

Does it work if several reps handle the same number?+

Yes, that's exactly what it's for. Multiple agents work across the same channels from a shared inbox, with per-customer history in view, so no one overlaps and customers don't get duplicate replies.

Does the AI replace my team?+

No. The AI answers 24/7, qualifies, books and quotes, and hands off to a person when it's time to close or the case calls for it. It's a copilot that offloads the repetitive work so your team can focus on selling and serving well.

How much does it cost?+

NetGenius OS has Basic, Pro, Distribution and Full plans, with pricing on request based on your operation. You can try it at app.netgenius.cl or talk to sales on WhatsApp to find the right plan.

Is my data secure?+

Yes. The platform is multi-tenant, so every organization is isolated, with an audit log of actions. The code and data belong to the client.

Does the inbox come alone or with more tools?+

It comes inside NetGenius OS, so the same platform includes CRM/pipeline, quotes, payments, scheduling, projects and inventory. The conversation, the sale and the payment all happen in one place.

Bring every channel into one inbox

Try NetGenius OS and handle WhatsApp, Instagram, Facebook, Telegram and web chat from a single place, with AI and CRM built in. Try it at app.netgenius.cl or talk to sales on WhatsApp.

Try it freeTalk to sales