Kaikén Pet Center
Pet Center — Hotel, Daycare, Veterinary, Grooming & Store — Los Ángeles
Kaikén is a pet center operating since 2018 in Los Ángeles. We built its website and a custom all-in-one management system: a multi-stage scheduling system, clinical care records, inventory management, a POS register with electronic receipt issuance, dog hotel and an online store connected to the shop's real stock. We also designed all of the brand's illustrations and videos.
Measurable Impact
5
areas in one system
Hotel, daycare, veterinary, grooming and store, unified
+33%
schedule capacity
More dogs per day thanks to the multi-stage booking engine
270+
products with live stock
The online store shows the shop's real inventory
1
history per pet
One client, one ticket, one record per dog
What We Built
A public website and a management system that runs the entire pet center: one schedule, one register, one stock and one history per pet.
Multi-stage scheduling system
Resource-based scheduling where each service stage books its own resource (groomer, tub, dryer). The professional is freed during stages that don't need them, the schedule yields ~33% more, with anti double-booking constraints.
Clinical care records
A clinical record per pet logging every veterinary visit: vaccines, exam trays, diagnoses and treatments, all in the patient's single history.
Inventory management
One stock for the store and the shop's supplies: inflows, outflows and automatic deduction on sale, with no parallel spreadsheets.
Point-of-sale register
A register with multi-origin sales: services, store, veterinary and hotel charged in a single ticket, with daily cash control and closing.
Electronic receipt issuance
Electronic receipts generated from the sale itself, with a tax document (DTE) issuance queue to operate compliantly.
Public site with quote builder
Website with a grooming quote builder by size, cut and coat, live availability and online booking against the store's real schedule.
Store with live stock
A 270+ product catalog showing the sales floor's real stock: if it appears on the web, it's in the store.
Hotel & daycare
Rooms with capacity control, a daily log per dog and availability published on the website.
Unified clients & pets
A CRM with a unified timeline per pet: every bath, visit, stay and purchase lands on a single timeline per dog.
Custom illustrations & videos
We designed the site's entire visual identity: the original illustrations for each section and the brand's videos, in a warm style that is distinctly Kaikén's.
The System in Action
Challenges and Solutions
Challenge
Kaikén runs five businesses in one —hotel, daycare, veterinary, grooming and store— and each was managed separately, with spreadsheets and generic tools.
Implemented Solution
We built a custom all-in-one management system: one client, one schedule, one register, one stock and one history per pet.
Challenge
In grooming, the groomer was blocked during bathing and drying even though those stages don't need them: single-block scheduling wasted capacity.
Implemented Solution
We created a multi-stage scheduling engine where each stage books its own resource. With the same team, the shop goes from 6 to 8 dogs per day (+33%).
Challenge
Customers requested quotes over WhatsApp, and the website reflected neither prices nor real availability.
Implemented Solution
We published the full price list with an online quote builder by size, cut and coat, plus booking against the shop's real schedule and a store with live stock.
What It Includes
"NetGenius built us a system that runs the whole pet center: the schedule, the register, the store and each dog's history, all in one place — plus a website where clients quote and book on their own."
Equipo Kaikén Pet Center
Pet Center — Los Ángeles, Biobío
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